Return Policy

RETURNS

Sometimes you just have to return an item - we’ve all been there. We like to make the process simple!

Returns – Unopened Cases:

If a case of gloves has not been opened, you can return new, unopened cases within 30 days of delivery for a full refund of the returned cases, and we ask that you please cover the return shipping costs (this helps us give you the best pricing in the long run!). You should expect to receive your refund applied to your credit card or other payment method within 3 business days of the cases being received at our return center. It may take a few extra days to show up on your credit card statement. If you need to return a case, please contact us at sales@gloves.com with your order number and product details. Please note that we only permit up to two returns per customer. Customer service is our passion, so we’re here to help return your items quickly and painlessly.

Returns – Opened Cases:

If a case of gloves has been opened. you can return the case of gloves with a restocking fee of $15 for each open case return and we ask that you please cover the return shipping costs (this helps us give you the best pricing in the long run!) – however, if you received an incorrect or damaged item, then the restocking fee will be waived. All opened cases are to be returned to our Austin, TX warehouse to receive a refund. Please contact us at sales@gloves.com with your order number and product details. Please note that we only permit up to two returns per customer. Customer service is our passion, so we’re here to help return your items quickly and painlessly.

EXCHANGES

You can exchange any item as needed within 30 days of delivery. A restocking fee of $15 will be applied to each case of gloves that has been opened. If you need to make an exchange for any reason, we’re happy to cover the return shipping costs for domestic orders only. Please note that we can only exchange a case of gloves for another case of gloves (or multiple cases, up to the amount of cases ordered) one time per order, subject to adjustments for the difference in price for the new gloves. Contact us at sales@gloves.com with your order number and product details. Customer service is our passion, so we’re here to help exchange your items quickly and painlessly.

INCORRECT OR DAMAGED ITEMS

Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!

• Please note any damage clearly on the delivery receipt before signing – or email us immediately after delivery at sales@gloves.com to let us know
• Contact us after receiving the delivery
• Keep the damaged packaging/product - we may ask you to take photos of it